News
How to use the Hema Ticket System
Posted by Robert Taylor on 13 March 2019 09:55 AM
The Hema Tech Support Ticket system is used to allow the submission and tracking of customer issues by our Tech Support Team.

You do not need to create a login account to use this system!

To submit a ticket requesting assistance with an app or a device, simply click the Submit a Ticket button above.

If you submit a ticket, part of the info you enter is your email address. Once you submit the ticket, the system will automagically create an account for you, and send a confirmation email to the email address you entered (make sure you enter your email address correctly, otherwise any replies to your ticket will not reach you).

You can choose to create an account using the Register button above if you prefer, but it is not necessary.